/* help.css — 帮助中心样式（浅色、移动端优先） */
* { box-sizing: border-box; }
body {
  margin: 0; background: #faf5f7; color: #2a2a2a;
  font: 15px/1.7 -apple-system, "PingFang SC", "Microsoft YaHei", sans-serif;
}
a { color: #e75480; }

.hp-head {
  background: linear-gradient(160deg, #fff 0%, #fdeef3 100%);
  padding: 18px 16px 20px; text-align: center; border-bottom: 1px solid #f3e2e9;
}
.hp-back { position: absolute; left: 14px; top: 16px; font-size: 13px; text-decoration: none; }
.hp-logo { font-size: 36px; line-height: 1; }
.hp-head h1 { font-size: 22px; margin: 6px 0 2px; }
.hp-sub { margin: 0 0 14px; font-size: 13px; color: #96738a; }
.hp-search {
  width: min(460px, 92%); height: 42px; border: 1px solid #e9d3dd; border-radius: 999px;
  padding: 0 18px; font-size: 15px; outline: none; background: #fff;
}
.hp-search:focus { border-color: #e75480; }

.hp-main { max-width: 760px; margin: 0 auto; padding: 16px 14px 40px; }

.hp-quick { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 14px; }
.hp-quick-btn {
  flex: 1; min-width: 140px; height: 44px; border: 0; border-radius: 12px; background: #fff;
  font-size: 14px; color: #7a5a6c; cursor: pointer; box-shadow: 0 2px 10px rgba(0,0,0,.05);
}
.hp-quick-btn:hover { color: #e75480; }

.hp-card { background: #fff; border-radius: 14px; padding: 16px 16px 18px; margin-bottom: 14px; }
.hp-card h2 { font-size: 17px; margin: 0 0 12px; }
.hp-card h3 { font-size: 14px; margin: 18px 0 8px; color: #555; }
.hp-muted { color: #999; font-size: 13px; }

.hp-group { font-size: 13px; color: #b0768f; margin: 14px 0 6px; font-weight: 600; }
.hp-item { border-bottom: 1px solid #f6ecf1; }
.hp-q {
  width: 100%; text-align: left; background: none; border: 0; padding: 12px 4px;
  font-size: 14px; color: #2a2a2a; cursor: pointer; display: flex; gap: 8px; align-items: flex-start;
}
.hp-q:hover { color: #e75480; }
.hp-q .hp-arrow { color: #d9a7bb; flex: none; transition: transform .15s; }
.hp-item.open .hp-q .hp-arrow { transform: rotate(90deg); color: #e75480; }
.hp-a { display: none; padding: 0 4px 12px 24px; font-size: 14px; color: #555; }
.hp-item.open .hp-a { display: block; }
.hp-empty { color: #999; font-size: 14px; padding: 20px 0; text-align: center; }

.hp-lang { display: flex; gap: 6px; margin-bottom: 10px; }
.hp-lang-btn {
  height: 30px; padding: 0 14px; border: 1px solid #e9d3dd; border-radius: 999px;
  background: #fff; color: #96738a; font-size: 13px; cursor: pointer;
}
.hp-lang-btn.active { background: #e75480; border-color: #e75480; color: #fff; }
.hp-doc { font-size: 14px; }
.hp-doc h2 { font-size: 16px; margin: 6px 0 10px; }
.hp-doc h3 { font-size: 14px; margin: 14px 0 6px; color: #e75480; }
.hp-doc ul { margin: 6px 0; padding-left: 20px; }
.hp-doc li { margin: 3px 0; }
.hp-doc p { margin: 6px 0; color: #555; }
.hp-doc .doc-meta { color: #aaa; font-size: 12px; }

.hp-contact {
  background: #f7f9fc; border: 1px solid #e6ecf5; border-radius: 10px;
  padding: 10px 12px; font-size: 13px; color: #4a5a72; margin-bottom: 14px;
}
.hp-tip {
  background: #fff8e8; border: 1px solid #f5e3b3; border-radius: 8px;
  padding: 8px 12px; font-size: 13px; color: #8a6a1e; margin-bottom: 12px;
}
.hp-field { margin-bottom: 10px; }
.hp-field label { display: block; font-size: 13px; color: #666; margin-bottom: 4px; }
.hp-field input, .hp-field textarea {
  width: 100%; border: 1px solid #e9d3dd; border-radius: 10px; padding: 10px 12px;
  font-size: 14px; font-family: inherit; outline: none; background: #fff; color: #222;
}
.hp-field input:focus, .hp-field textarea:focus { border-color: #e75480; }
.hp-btn {
  height: 44px; padding: 0 22px; border: 0; border-radius: 10px; background: #e75480;
  color: #fff; font-size: 15px; cursor: pointer;
}
.hp-btn:disabled { opacity: .6; cursor: not-allowed; }
.hp-msg { min-height: 20px; margin-top: 10px; font-size: 13px; }
.hp-msg.err { color: #d23b3b; }
.hp-msg.ok { color: #2e9e5b; }

.hp-ticket { border: 1px solid #f0e2e9; border-radius: 10px; padding: 10px 12px; margin: 8px 0; font-size: 13px; }
.hp-ticket .hp-t-head { display: flex; justify-content: space-between; gap: 8px; color: #999; font-size: 12px; }
.hp-ticket .hp-t-subject { font-weight: 600; margin: 4px 0; }
.hp-ticket .hp-t-msg { color: #555; white-space: pre-wrap; word-break: break-word; }
.hp-ticket .hp-t-reply {
  margin-top: 8px; background: #f2faf5; border: 1px solid #d6f0e0; border-radius: 8px;
  padding: 8px 10px; color: #2b6b4a;
}
.hp-tag { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 11px; background: #f6e9ee; color: #a4577a; }
.hp-tag.replied { background: #eefaf3; color: #2e9e5b; }
.hp-tag.closed { background: #f0f0f0; color: #888; }

.hp-foot { text-align: center; padding: 18px 0 26px; font-size: 12px; color: #b09aa8; }